Shipping + Returns

We’re proud to have incredibly fast shipping, all year long! Every single order is on it’s way within 24 hours.

SHIPPING

When will you ship my order?

All orders are packed and shipped within 24 hours! We're proud of our speedy shipping. It’s one of the #1 compliments we get from our customers. :)

NOTE: It may go without saying; but we can’t ship if the post office is closed. This includes Sundays and federal holidays. Check out the USPS holiday schedule below.

If you order fresh paste prior to a holiday weekend, we'll delay your shipment until Monday to ensure your items arrive perfectly fresh and ready to use.

What delivery service do you use?

We ship all domestic and international packages through USPS or UPS. If you have a special need for another delivery service, we may be able to make arrangements for you - just get in touch.

Do you offer international shipping?

Yes we do! We ship worldwide.

Please note that international orders are sometimes charged import taxes or duties by your government. We are unable to refund shipping charges for orders that are returned from customers who refuse to pay import duties. 

Due to USA export laws, we are unable to modify values on orders or mark them as gifts. 

How long does delivery take?

  • No Rush Shipping usually arrives in 3-5 business days. However, it can take up to 10 days. (If you’re in Western Washington, it usually arrives in 1-2 days).

    Priority Mail is fast and reliable, and usually arrives in 2-3 business days. Occasionally there are delays, but these are uncommon.

    Express Mail is the fastest option, and is the only guaranteed service from USPS. It arrives in 1-2 business days, depending on your location. If you have a hennemergency, we recommend this shipping option. In the rare chance it doesn’t arrive on time, your purchase is fully refundable.

  • No Rush Shipping usually arrives in 1-3 weeks, but may take up to 4-5 weeks to reach certain locations.

    Priority Mail usually arrives in 6-10 business days. However, customs processes vary by country and we have no way of knowing whether your country’s customs will delay the shipment.

    Express Mail is the fastest option, and is the only guaranteed service from USPS. It arrives in 1-2 business days, depending on your location. If you have a hennemergency, we recommend this shipping option. In the rare chance it doesn’t arrive on time, your purchase is fully refundable.

How much does shipping cost?

Shipping is based on several factors. See below for what to expect. You can also add items to your shopping cart and enter your address during checkout for a full list of the shipping options with the exact prices.

  • No Rush Shipping is FREE when you spend $25 or more. Otherwise, it starts at around $5 depending on the total weight of the package and how far it’s traveling.

    Priority Mail is FREE if you order fresh paste and spend $25 or more. Otherwise, it starts at around $11 depending on the total weight of the package and how far it’s traveling.

    Express Mail is the most expensive option since it comes with a full money-back guarantee if your package doesn’t arrive on time. The cost is usually around double or triple the cost of Priority Mail, and varies depending on package weight and how far it’s traveling.

  • Shipping costs for international shipments vary widely by country. The cost is based on the weight of the package, and how far it’s traveling.

    If you order multiple times a year, you can save money by combining everything into one order. It’s less expensive to make one large shipment than it is to ship multiple times.

    You can add items to your shopping cart and enter your address during checkout to see the exact shipping costs.

How do I track my order?

Once your order has been scheduled to ship, you'll receive an email that provides you with tracking information. If you don't receive the email within a day or so, please check your spam folder and ensure that info@sarahenna.com is in your address book. Get in touch if you have additional questions.

I have a problem with my order, what do I do?

Let us know within 48 hours of delivery if there has been a problem with your order - we are here to help!

What are the USPS holidays?

As a federal agency, USPS is closed on the following dates:

  • New Year’s Day - Jan 1

  • Martin Luther King, Jr. Day - 3rd Monday of January

  • President’s Birthday - 3rd Monday of February

  • Memorial Day - Last Monday of May

  • Juneteenth - June 19

  • Independence Day - July 4

  • Labor Day - 1st Monday of September

  • Indigenous People’s Day - 2nd Monday of October

  • Veteran’s Day - November 11

  • Thanksgiving Day - 4th Thursday of November

  • Christmas Day - Dec 25

ReturnS

We offer a 30 day return policy on all non-perishable items*

We only sell professional-grade products that we use in our day to day business. If we don’t love it, we don’t sell it! However, if you are dissatisfied for any reason we offer returns under the following terms and conditions:

  1. Items must be in new, unused condition with the original packaging intact.

  2. Returns may be replaced, exchanged, or you may receive store credit for the cost of the item minus shipping and a 15% restocking fee.

  3. Please allow up to two weeks for us to process your return.

  4. You are responsible for return shipping fees, unless the return is due to our error.

  5. You must provide us with a tracking number for the returned item

  6. Pre-authorization is required for returns. Please see "How to return an item" below for more details.

* Perishable items include: henna (powder and fresh paste), jagua, essential oils, kits (these contain henna/jagua and essential oils), hydrosols, finishing spray, and aftercare balms.

How to return an item

Get in touch and provide us with the following information:

  • Your name and order number

  • The item(s) you want to return, and reason

  • Your preference of replacement, exchange, or refund.